Shipping Policy
Shipping Times
On average, our items take about 2 days to ship. This is due to our shirts being made-to-order which means we manufacture them as soon as we receive your order.
Order Fulfillment and Processing Time
The shipment period begins once the carrier has scanned the label into their system*. Carriers pick up orders on business days (Monday - Friday), weekends and holidays are not included in processing & shipping time. For example, If an order is placed on Friday after 2pm ET, the order will not be processed until Monday.
*There is a possibility we have your order ready for pickup but due to issues with the carrier outside of our control, they are not able to pick up the order until the next business day. It is also possible that the package is in the hands of the carrier and not scanned in immediately.
Can't Find Your Order
Our orders are delivered by USPS in a package that can fit in most mailboxes. Please check your mailbox. If there is not a package in your mailbox, in some circumstances, USPS will inadvertently mark your package as delivered while the item is still out for delivery or when it is being staged for delivery the next day.
If you live on a college campus that has a mail and/or package center, the delivery may take additional time for the mail and/or package center to notify you. Please be sure to check your mailbox and package center for your order.
In the unlikely event your order is stolen or lost, please contact the carrier as it may be stuck in transit. You may also fill out a form on our Contact Us page and our customer service team can help accordingly.
Domestic Orders
We offer free shipping within the USA for orders with a subtotal, after promotions or discounts are applied, of over $75.00.
Mistake Made with Shipping Information at Checkout
In the event you make a mistake entering your shipping address, fill out a form in the Contact Us page right away so we can attempt to fix it and make sure to include your new updated shipping address. We can’t guarantee it will be fixed in time as we are fulfilling orders as they are placed but we will try our best.
Shipping & Handling FAQ's:
How do I track my order?
Once the carrier has picked up the order, you will receive an email with the tracking information and a tracking link. The estimated delivery date provided from the carrier is subject to change and may arrive sooner or later than initially shown. Please note also that tracking information can take up to 24 hours to update in the carrier's systems. If there has not been an update for more than 5 days, please fill out a form on our Contact Us page. Our customer service team is ready to help you 7 days a week.
What is the return address?
If you are not satisfied with your purchase, you can request a return or exchange within thirty (30) days of purchase if the item is in the original condition and packaging.
To get started with the return/refund process, please complete the form on our Contact Us page. We are always here if you need any help along the way. Email us at euphoros.co@gmail.com and we can help you with any step.
Once the return is received to our warehouse we will inspect the item(s) and process the exchange/refund. We are committed to processing refunds quickly, so you will likely receive notice of your refund/exchange within three (3) business of your return arriving at our warehouse. Please keep your return shipping confirmation and tracking number in the event the package is lost.
Returns will be refunded in the original method of payment. While refunds leave our account immediately, they can take 1-2 weeks to be reflected in your account.
My tracking number shows delivered, but has yet to arrive. What can I do?
Our orders are delivered by USPS in a package that can fit in most mailboxes. Please check your mailbox. If there is not a package in your mailbox, in some circumstances, USPS will inadvertently mark your package as delivered while the item is still out for delivery or when it is being staged for delivery the next day. If your tracking information shows delivered and you do not receive your order by the following business day, please fill out a form in the Contact Us page.
If you live on a college campus that has a mail and/or package center, the delivery may take additional time for the mail and/or package center to notify you. Please be sure to check your mailbox and package center for your order.
Do you ship worldwide?
Yes, we offer worldwide shipping. If you have any questions regarding to where we ship, please fill out a form in the Contact Us page.